PowerPhone How to Handle 911 Disaster & Dispatch

PowerPhone How to Handle 911 Disaster & Dispatch


To provide communication and planning techniques that will enable the dispatcher and the agency to have a direct impact on the successful outcome of a disaster-caused emergency.


Students who complete Disasters and the Dispatcher successfully will be able to:

  • Plan for continued operation of the PSAP during and shortly after a disaster
  • List and explain the fundamentals of emergency management and how the local, state, and federal government may become involved when a disaster occurs
  • Describe the Incident Command System and how it relates to the PSAP and the call handler, including the requirements by the federal government for Level 100 ICS training
  • Demonstrate and illustrate the steps needed to assure continuity of operations (COOP) of the PSAP during and immediately following a disaster
  • List and describe several natural disasters, including floods, hurricanes, winter storms, and earthquakes, and recognize and discuss pre-arrival instructions in such emergencies
  • Describe responses and pre-arrival instructions for man-made disasters, including terrorism, riots, and arson
  • Demonstrate and employ unified call taking principles to multiple scenarios that reinforce the importance of emergency management to the telecommunication center while using such PowerPhone tools as the Journalistic Investigative Approach



Instructed by: Scott Freitas, PowerPhone Instructor

May 7, 2020 – 0830 to 1700