Certified Training Officer (APCO CTO)

Certified Training Officer (APCO CTO)

Please note: This is a three day course. You will need to be present all three days to complete this class.

The APCO CTO course includes the essential elements of a CTO program based on the industry recognized “San Jose Model” while also incorporating the requirements set by the national standard for CTO programs — APCO ANS 3.101.1-2013: Minimum Training Standards for Public Safety Communications Training Officers;

TOPICS INCLUDE

  • Performance Based Training
  •  Preparing, Motivating and Communicating with Trainees
  •  Customer Service in Public Safety Communications
  •  Counselling
  •  Stress Management
  •  Meeting the Needs of the Adult Learner
  •  Training Strategies
  •  Performance Evaluations
  •  Record Keeping and Documentation
  •  Total Quality Management
  •  Liability and Standards

Presented by: Rick McElhaney and Paul Dryden

May 7 – 9, 2018 – 0830 to 1700
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